Q1: Do you have your own factory?
A1: Yes, we are a manufacturer in China, and our factory is located in Yunfu, Guangdong, China. You are most welcome to come and visit us.
Q2: What about your warranty service?
A2:We give all our products a one-year quality warranty. The machine has a long life if you follow our advice on using it correctly.
Moreover, the replacement of spare parts is free of charge during the warranty period.
And we offer lifetime technical support and other professional assistance.
Q3:How to install your machine?
A3:First of all , our machines are easy to install and operate, don't worry .
Second , we both offer you a detailed paper, an Installation Manual, and the videos to teach you until you command it .
Third , our engineers will be sent to your factory to help you install and adjust the machines .
Q4:Which export port you use?
A4:We can use any port in China. Most of the time, we use the Shenzhen port. Nevertheless, it can be changed if you prefer.
Q5:How about the payment terms and delivery time ?
A5:· Payment terms for small machines: 100% T/T/ Western Union/Cash in advance.
· For big machines and big amounts: 40% deposit, 60% before shipment·
(We will film the whole delivery process for the customer's confirmation) and the related papers.
You can pay by T/T, L/C, Western Union, or other ways.
·The machine delivery time will be within 45-90 working days.
Q6: Do you accept custom sizes?
A6: Yes. We accept customized orders and will meet clients' requirements.